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Class 1C-licensed crowd controllers who manage entry, ID checks, capacity, intoxicated patrons and incidents. We work venues from 50-person functions to 5,000-person events.
Crowd control work is judgement work. A licensed controller's job is to read the room early, speak to the patron who is already two drinks over the line, and keep a situation from escalating into a police job and a liquor licence review. We staff Sydney venues from 50-person private functions through to festivals of several thousand patrons, and the approach scales the same way, a supervisor on comms, a clear command point, defined entry and search lanes, and a written run sheet everyone has read before doors open. For larger events we build the staffing ratio against the venue's capacity, the bar hours, the expected demographic and the egress routes, not a flat guest-count formula. Female and male staff are rostered onto every event so bag and body checks can be done to policy without the queue backing up.
Controllers work defined zones with a supervisor on radio, one at the entry for ID and bag checks, others on the floor watching for RSA breaches and early signs of trouble, and a close-out team for the last 30 minutes of trade. Intoxicated and aggressive patrons are walked out through a back door where possible, never across the dance floor. Anything physical gets reported to the venue licensee and, if it crosses that threshold, to NSW Police.
Every event has a one-page run sheet the controllers read 30 minutes before doors. It covers capacity, licensed hours, the venue's dress code, known exclusions, the evacuation route, and where the first aid kit is. For recurring venues the run sheet lives with the site instruction manual and is refreshed when the licensee changes anything.
The event supervisor types the incident log overnight and emails it within 24 hours of doors closing, with CCTV stills attached for anything physical. Venues use that log for their liquor licence diary and, if needed, for the Office of Liquor and Gaming request that comes the following week.
All crowd controllers hold a current NSW SLED Class 1C licence, RSA certification, and a senior First Aid ticket. Our venue staff also complete the NSTA Auburn (RTO 32292) TSP (Therapeutic Safety and Prevention) short course in non-escalation and safe removal technique, which is run in-house at Auburn for our own rosters.
Event pricing depends on patron numbers, shift length, supervision tier, whether comms and licensed female staff are included and how much lead time we have. Multi-night festival rosters are quoted per-head. Written quote within 24 hours of your run sheet landing with us.
Ideally a week, but we cover last-minute bookings when staff are available. Call either director directly.
Yes, up to several thousand patrons with tiered supervision, radio comms and a command point.
Four hours per controller. Short briefings before doors open are included in that time, not billed separately.
The event supervisor types the log overnight and emails it with photos within 24 hours of doors closing, ready for any liquor licence review.
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Commonly deployed on: Events · Hospitality